Privacy Policy

Effective Date: April 5, 2026  |  Last Updated: April 5, 2026

This Privacy Policy describes how Rent-A-Gent LLC, operating through the RentAgent.cleaning division, collects, uses, and protects information you provide when you visit rentagent.cleaning, contact us, or engage our commercial cleaning services.

We do not sell your personal information. We collect only what is necessary to deliver and improve our services.

1. Information We Collect

Information You Provide Directly

When you contact us, request a quote, or enter a service agreement, we may collect your name and job title, company or organization name, email address and phone number, facility address and service location details, cleaning requirements and schedule preferences, and billing information processed through secure third-party payment processors.

Information Collected Automatically

When you visit our website we may automatically collect browser type and device information, IP address and general location data, pages visited and referring URLs, and cookie or session identifiers.

2. How We Use Your Information

We use collected information to respond to inquiries and provide service quotes; schedule, manage, and deliver cleaning services at your facility; process invoices and payments; communicate service updates and account information; improve our website and customer experience; and comply with legal obligations.

We do not use your information for automated decision-making or profiling, and we do not sell or rent your data to any third party for marketing purposes.

3. How We Share Your Information

We may share your information with trusted service providers (payment processors, scheduling software, communication platforms) who are contractually bound to protect it; with other Rent-A-Gent LLC divisions only as needed to deliver services; and with legal authorities when required by law or to protect the rights and safety of our clients or the public.

We do not disclose your information to any other third parties without your explicit consent.

4. Cookies and Tracking Technologies

Our website may use cookies to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings — this will not affect your ability to request our services. We do not use cookies to serve targeted advertising. We may use aggregate analytics tools such as Google Analytics.

5. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information, including secure data transmission (HTTPS), access controls, and regular security reviews. No internet transmission is 100% secure. If you believe your information has been compromised, please contact us immediately.

6. Data Retention

We retain your information as long as necessary to maintain service contracts, meet accounting and tax requirements, and resolve disputes. Service records related to contracted cleaning agreements may be retained for up to seven (7) years in accordance with Illinois business record requirements.

7. Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you, and to opt out of non-essential communications at any time. To exercise any of these rights, contact us at the details below. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review those sites' privacy policies before providing any information.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the Last Updated date above. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please reach us at: